Wednesday, 21 November 2012

Stop, Look & Listen

I've had the privilege of running training classes at my place of work over the past couple of weeks, and I must admit, it's been a real joy to do.

To see somebody's face as they learn something new, gives you a warm glow.  To hear them talk about it as they walk out the door "I'm going to try that out when I get back to the office" brings a smile and a slight sense of relief. To get reports from Managers saying that everybody has enjoyed the classes, makes the whole thing worth while.

Interestingly the only two problems we had were from two people who didn't apply what I would like to call "The Green Cross Code Rule". Do you remember that advert, from years ago?

The Green Cross Code was introduced as a safety measure for children to learn when they were going to cross the road. The expression used was "Stop, Look and Listen".

It's interesting that if people who were in the training classes would "Stop" what they were doing (being distracted by idol chat) "Look" at what was being demonstrated on screen (instead of thinking they knew a better way) and "Listen" to the advice being given (instead of keeping asking me to repeat the instruction or doing something different because they were not listening in the first place) I am sure those two issues wouldn't have happened.

Now this sounds like a rant, It's not. I genuinely enjoyed running the class, and can't wait for the next one. But the classes have been put together for a reason, the reason is to learn and to impart some new information to those that need help.

I take my hats off to those teachers that do this every day, but I envy them too. For they must enjoy that moment when inspiration hits, the penny drops and the pupil has that joy in their eyes.

It will serve as a reminder to Stop, Look and Listen to what they have to say to me.

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